# Privacy Policy - Link: https://wikxy.co.uk/privacy-policy/ - Published: 2026-09-06T14:43:11+00:00 - Author: WIKXY Studio # Privacy Policy **Last updated: 6 September 2026** WIKXY Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit **wikxy.co.uk**, contact us, request a quotation or purchase products from our online shop. ## 1. Who We Are This website is operated by **WIKXY Ltd**, a company registered in England and Wales. **Company name:** WIKXY Ltd **Company number:** 14988229**Website:** [wikxy.co.uk](https://wikxy.co.uk/)** Email:** [info@wikxy.co.uk](https://wikxy.co.uk/contact-us/) For the purposes of UK data protection law, WIKXY Ltd is responsible for the personal information described in this policy. ## 2. Information We Collect Depending on how you use our website, we may collect information including: * Your name * Email address * Telephone number, where provided * Billing and delivery addresses * Order and transaction information * Products purchased and personalisation instructions * Messages, enquiries and quotation requests * Images, artwork, logos, text or other files you provide for personalised or custom work * Technical information such as IP address, browser type, device information and website usage information * Cookie and analytics information where applicable You are responsible for ensuring that you have permission to provide any personal information relating to another person, for example when ordering a personalised gift containing somebody else’s name or photograph. ## 3. How We Use Your Information We may use your personal information to: * Process and fulfil your orders * Create personalised and made-to-order products * Take and administer payments * Arrange delivery * Contact you regarding an order or enquiry * Provide quotations and respond to customer-service requests * Maintain business, accounting and tax records * Prevent fraud and protect the security of our website * Improve our website, products and customer experience * Comply with our legal and regulatory obligations We do not sell your personal information. ## 4. Payments Payments made through our website may be processed by third-party payment providers, including **[Stripe](https://stripe.com/gb)** and **[PayPal](https://www.paypal.com/uk/home)**. Payment providers process payment information according to their own privacy and security policies. WIKXY Ltd does not receive or store your complete payment-card details when your payment is processed by these providers. ## 5. Personalisation Files and Customer Content When you order a personalised or custom product, you may provide names, text, photographs, logos, artwork or other files required to manufacture your order. We use this material for purposes connected with your order, such as preparing artwork, engraving, printing, manufacturing, communicating with you and resolving order-related issues. Please do not send sensitive personal information that is unnecessary for completing your order. ## 6. Sharing Your Information We may share necessary information with trusted service providers where required to operate our business and fulfil your order. These may include: * Payment processors * Delivery and postal services * Website hosting and ecommerce service providers * IT, security and website-service providers * Accounting or professional advisers where necessary * Government, regulatory or law-enforcement authorities where legally required We only share information that is reasonably necessary for the relevant purpose. ## 7. How Long We Keep Your Information We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting legal, accounting and tax requirements. Different types of information may therefore be retained for different periods. Files supplied for customisation may also be retained for a reasonable period where necessary to deal with repeat orders, customer queries, manufacturing records or disputes, unless there is a reason they should be deleted sooner. ## 8. Cookies and Website Analytics Our website may use cookies and similar technologies to operate essential website functions, remember preferences, maintain shopping-cart functionality, improve performance, understand website usage and support services used on the website. Some cookies are necessary for the website and online shop to function. Other cookies or technologies may require your consent. You can manage available cookie choices through our website’s cookie controls and through your browser settings. ## 9. Security We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss. However, no internet-based service or method of electronic storage can be guaranteed to be completely secure. ## 10. Your Data Protection Rights Depending on the circumstances, UK data protection law may give you rights regarding your personal information, including the right to: * Request access to personal information we hold about you * Ask us to correct inaccurate or incomplete information * Request deletion of your information in certain circumstances * Request restriction of processing in certain circumstances * Object to certain types of processing * Request transfer of certain information where applicable * Withdraw consent where processing is based on consent These rights are subject to applicable legal requirements and exceptions. To make a privacy-related request, contact us at **[info@wikxy.co.uk](https://wikxy.co.uk/contact-us/)**. ## 11. Marketing Communications If we send optional marketing communications, we will do so where we have an appropriate lawful basis. You can ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by contacting **[info@wikxy.co.uk](https://wikxy.co.uk/contact-us/)**. Transactional communications relating to an order, payment, delivery, quotation or customer-service matter are separate from marketing communications. ## 12. Third-Party Websites and Services Our website may contain links to third-party websites or use services provided by other organisations. Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information when using their websites or services. ## 13. Children’s Privacy Our products and website are not specifically directed at children, and customers placing orders through our online shop must be legally capable of entering into the relevant transaction. We do not knowingly seek to collect unnecessary personal information from children. ## 14. Changes to This Privacy Policy We may update this Privacy Policy when our services, website, legal obligations or business practices change. The latest version will be published on this page and the **Last updated** date will be amended accordingly. ## 15. Contact Us If you have questions about this Privacy Policy or how WIKXY Ltd handles your personal information, please contact: **WIKXY Ltd** **Company No. 14988229****Email:** [info@wikxy.co.uk](https://wikxy.co.uk/contact-us/)** Website:** [wikxy.co.uk](https://wikxy.co.uk/) If you are dissatisfied with how your personal information has been handled, you may also have the right to make a complaint to the **Information Commissioner’s Office (ICO)**, the UK’s data protection regulator.