Shipping & Delivery Policy

Last updated: 6 September 2026

WIKXY Ltd aims to dispatch orders safely and efficiently throughout the United Kingdom. This Shipping & Delivery Policy explains our dispatch times, delivery methods and what to expect when ordering from wikxy.co.uk.

1. Delivery Destinations

We currently deliver primarily to addresses within the United Kingdom.

Delivery availability, services and charges may vary depending on the destination, parcel size, weight and product ordered. Available options will be shown at checkout where applicable.

If you are unsure whether we can deliver a particular product to your location, please contact info@wikxy.co.uk before ordering.

2. Same-Day Dispatch on Eligible Orders

Eligible in-stock products ordered before 2 PM on a working day are normally dispatched the same working day.

Orders placed after 2 PM will normally be processed from the following working day.

Same-day dispatch does not mean same-day delivery. Delivery takes place after the order has been handed to the selected delivery provider.

Same-day dispatch applies only where the product is eligible, in stock and does not require additional production or customisation.

3. Personalised, Custom and Made-to-Order Products

Personalised, custom and made-to-order products may require additional production time before dispatch.

This includes products requiring processes such as:

  • Laser engraving
  • Custom artwork preparation
  • Customer-supplied logos or designs
  • Bespoke fabrication
  • 3D printing
  • Painting or finishing
  • Other made-to-order work

Where an estimated production or dispatch time is shown on the relevant product page, this should be considered alongside the delivery time.

Production times may vary according to the product, quantity, complexity, customisation requirements and current workload.

If you require an order by a particular date, please contact us before ordering where timing is critical.

4. Delivery Providers

WIKXY selects an appropriate delivery service according to the size, weight, destination and nature of the order.

We currently use:

  • Royal Mail for many smaller and standard parcels
  • Parcelforce for some larger or heavier orders, including certain display shelves and oversized products
  • Evri where appropriate for particular parcels

We may select the most suitable service from these providers for an individual order.

A specific delivery provider or service is not guaranteed unless expressly agreed with WIKXY before dispatch.

5. Delivery Charges

Available delivery options and applicable charges are displayed at checkout before payment where applicable.

Delivery charges may vary according to:

  • Parcel size
  • Parcel weight
  • Delivery destination
  • Product type
  • Selected or required delivery service

This allows us to reflect current delivery costs without applying an unsuitable fixed delivery charge to every product.

The delivery charge shown during checkout for your order will apply unless a different arrangement has been expressly agreed with WIKXY.

6. Free UK Delivery Over £20

Eligible orders over £20 qualify for free UK delivery where indicated on our website.

Free delivery may use an appropriate standard delivery service selected by WIKXY.

Some oversized, unusually heavy, bespoke or specially quoted products may be excluded from the standard free-delivery offer where this is clearly stated before purchase or agreed as part of a custom quotation.

Where an exclusion applies, any applicable delivery charge will be shown or agreed before the order is confirmed.

7. Delivery Times

Delivery estimates begin after the order has been dispatched.

Production time and delivery time are separate.

For example, a personalised product may first require manufacturing or engraving before being handed to the delivery provider.

Delivery times shown on our website or provided by a delivery company are normally estimates unless expressly stated otherwise.

Delivery can occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, seasonal demand, public holidays and disruption to delivery networks.

8. Tracking and Delivery Information

Where the selected delivery service provides tracking, delivery confirmation or delivery-reference information, this will normally be provided after dispatch where available.

Not every delivery service provides the same level of tracking.

The absence of full end-to-end tracking does not necessarily mean that an order has not been dispatched.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

  • Recipient name
  • House number or property name
  • Street
  • Town or city
  • Postcode
  • Other relevant delivery information

If you notice an error in your delivery address, contact info@wikxy.co.uk as soon as possible.

Once an order has been dispatched, we may be unable to change the delivery address.

10. Missed, Refused or Unsuccessful Deliveries

If delivery cannot be completed, the delivery provider may leave instructions, attempt redelivery, deliver to an appropriate location or return the parcel to us depending on the service used.

Customers should follow any instructions supplied by the delivery provider.

If an order is returned to WIKXY because an incorrect or incomplete address was supplied, delivery was refused, or the parcel was not collected following reasonable delivery attempts, additional delivery charges may apply before the order can be sent again, where permitted.

11. Delayed Deliveries

Occasional carrier delays can occur after an order has left our premises.

If your order has not arrived within the expected timeframe, please contact:

info@wikxy.co.uk

Include your order number so we can investigate.

Where appropriate, we may ask you to allow the delivery provider’s applicable delivery or investigation period before an item can be treated as lost.

Nothing in this section affects your applicable statutory rights.

12. Lost Parcels

If a parcel appears to have been lost during delivery, please contact us and we will investigate with the relevant delivery provider.

Where a parcel is confirmed as lost, we will deal with the order in accordance with your applicable rights and the circumstances of the shipment.

Please do not place a duplicate order solely because a parcel is delayed without first contacting us if you require assistance.

13. Damaged Parcels

If an order arrives damaged, please retain the product and packaging and contact us as soon as reasonably possible.

Where useful, please provide photographs showing:

  • The external packaging
  • Internal packaging
  • The damaged product
  • The shipping label

This helps us investigate the damage and resolve the matter efficiently.

For information about remedies for damaged or faulty products, please see our Refund & Returns Policy.

14. Large and Oversized Products

Some WIKXY products, including certain display shelves, stands and bespoke fabricated items, require specialist or larger-parcel delivery.

These products may:

  • Use Parcelforce rather than our normal small-parcel service
  • Have different delivery charges
  • Require additional packaging
  • Have different dispatch or delivery times
  • Be excluded from standard free-delivery promotions where clearly stated before purchase

Any special delivery arrangements applicable to a custom quotation will be communicated before the order is confirmed.

15. Working Days

For the purposes of dispatch and production estimates, a working day normally means Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will normally begin processing on the next applicable working day.

16. Contact Us About Delivery

If you have a question about delivery, an existing order or whether we can ship a particular product to your location, please contact:

WIKXY Ltd
Company No. 14988229
Stoke-on-Trent, United Kingdom
Email: info@wikxy.co.uk
Website: wikxy.co.uk